Warranty
Used Product Warranty
"Terms of Sale"
AS-IS
Most used furniture is sold AS-IS. We will select the items in the best condition, and we will wipe down all furniture upon installation. Any fabric cleaning, wood touchup, paint touchup, laminate repair, or other cosmetic alteration may be done for an additional charge. Malfunctioning items will be repaired, replaced with comparable used product, or refunded at Storr's discretion for a period of 1 year from the date of delivery.
REFURBISHED SYSTEMS
Refurbished panels and systems components will have new fabric and paint, but may still have minor dents and scratches that have been painted over. Base end gates may have the knock-out removed wherever two or more panels meet (straight line, two-way, three-way, or four-way). Single panel end of runs should have a solid gate cover at the base.
KEYS
All Refurbished Steelcase products will come with ONE key. Stations will be keyed randomly unless keyed-alike stations have been purchased. All non-Steelcase keys are not guaranteed. As-is items DO NOT come with any keys unless a key was specified and specifically noted on the order sheet.
"Warranty"
All used/pre-owned furniture is guaranteed against manufacturer defect at the time of installation or delivery for a period of up to 1 year, and electrical components on height-adjustable desks are warranted for 6 months, by Storr Office Environments.
This warranty does not apply to:
- Normal wear and tear
- Failure to install, or maintain products according to published Manufacturer instructions, standards or guidelines
- Abuse, Misuse, Accident, or Natural Disaster
- Alterations or modifications of the product
- If someone other than Storr disassembles or moves product designed to be fixed
The following products and materials are not covered by this warranty:
- Products considered consumables (e.g. lamps and ballasts and pneumatic cylinders)
- Customer's own materials (COM) or non-standard textiles and materials
- Variations occurring in surface materials (e.g. colorfastness or matching grains, textures and colors across dissimilar substrates and lots)
- Other manufacturer's warranties
This warranty applies only to products delivered and installed by Storr Office Environments qualified installers.
This Limited warranty is the sole remedy for product defect and no other express or implied warranty is provided. Storr Office Environments shall not be liable for consequential or incidental damages arising from any product defect.
Storr will replace all defective products with comparable new or used product, or we may reimburse you for your original cost at our discretion.
REVISED 06/2023
Storr Office Environments • 10800 World Trade Blvd. • Raleigh, NC 27617 •